Terms of use and community rules

Kwemou connects families who organize meetups (outings, weekends, dinners, trips) with families who join them. Kwemou is an intermediary: we are not the organizer of the meetups, we do not collect any payments between families, and we do not look after children.

• Kwemou is open to every family that shares our vision: that children grow up together, proud of Africa.
• The account is created by an adult who is a parent or legal guardian of the children registered. Children don't have accounts.
• A family joins Kwemou because a member family invites them, or after approval by our team. In a country we have not opened yet, every account awaits our approval.
• The information you give about your family must be accurate.

• The inviting family vouches for the invited family: they know them and believe they will follow these rules.
• Every account keeps a record of who invited whom.
• If an invited family commits a serious breach, we ask the family who invited them for an explanation. This is not a penalty: it's what holds trust together.

• Respect. We respect families, their choices, their languages, their cultures and their beliefs. No insults, no mockery, no discrimination.
• Keeping your word. We let people know as early as possible if we can't come. No-shows without notice count toward the family's reliability.
• Photos of children.
  • Meetup photos are visible to members only.
  • We never repost elsewhere (social media, messaging apps, websites) a photo of a child who isn't our own without written consent from their parents.
  • A family can ask for their children's faces to be blurred in meetup photos: we respect that choice before posting.
• No soliciting.
  • In the kibarazas, on the pages and during meetups: no selling, no tontines (rotating savings groups), no investment schemes, no recruiting, no religious proselytizing, no political propaganda.
  • One exception: a family may present a service for children (language lessons, tutoring, workshops, childcare) in their family introduction. They do not promote it in the kibarazas and do not contact anyone without being invited to.
• Meetups. The organizer describes the meetup, its program and its budget honestly. They do not ask for money beyond the announced cost sharing.
• Children's safety comes before everything else. Any behavior that puts a child at risk is reported immediately to our team, and to emergency services or the police if necessary.

• Parents remain responsible for their children throughout the meetup, unless families explicitly agree otherwise.
• The organizer is responsible for the organization: the venue, the program, bookings and the announced budget.
• Kwemou connects families. We are not an organizer, a transport provider or a childminder, and we do not inspect venues or service providers.
• We recommend that every family, and organizers in particular, have personal liability insurance covering leisure activities.
• Purchases made from service providers (tickets, accommodation, activities) are contracts between the family and the provider.

• The Report button is available on family pages, photos, reviews and in Baraza. The reported family does not know who reported them.
• You can block a family: they can no longer message you or invite you.
• We review every report. A report of a child being put at risk is handled as a priority.

Depending on the seriousness, and after hearing the family concerned:

• a warning;
• a 30-day suspension;
• removal from Kwemou.

Putting a child at risk leads to immediate removal, without warning. We may also remove content that breaks these rules. A removed family may not come back with another account. If the family has a membership, suspension or removal for a breach does not entitle it to a refund (see our terms of sale, article 10).

• You stay in control of your account: you can edit it, pause it or delete it at any time.
• Your content (introduction, photos, reviews, messages) remains yours. You authorize us to display it to Kwemou members, and only to run the service.
• Don't share your login link or code.

The membership terms (price, duration, renewal, cancellation, withdrawal) are set out in our membership terms of sale.

Kwemou evolves with its families. If these terms change significantly, we will notify you by email before the change takes effect.

These terms are governed by French law. In case of disagreement, please write to us first at bonjour@kwemou.com: we will look for a solution together. For a dispute about the membership, you can also refer the matter free of charge to the consumer mediator (see our terms of sale, article 11).